The IT industry has become very familiar with MSP-based IT operations and emerging trends in DevOps. While some organizations partner up with MSPs, others choose DevOps to help manage their IT infrastructures. Both offer similar functions, however they differ in some key aspects. Instead of choosing one or the other, is there a way MSPs and DevOps can find common ground and possibly work together? Find out more below about how these two IT trends perform.

What is an MSP?

A managed service provider or MSP, is a business that provides IT services on a contract basis. The contracts help organizations outsource some or all of their IT needs.

MSPs can carry provide support in a number of areas, including:

Service expertise:

  • Software engineering – Application development as a service
  • Enterprise software deployment
  • Project management, DevOps and PMO
  • Analytics
  • Digital
  • Business Innovation

Technology expertise:

  • Salesforce
  • SAP
  • Microsoft
  • Oracle
  • ServiceNow
  • Java

Partnering with an MSP can help augment a company’s IT department, or provide a highly specialist skills that the company doesn’t have in-house.

What is DevOps?

DevOps is a combination of the word’s development and operations and is used to describe a collaborative or shared approach to the duties carried out by a business’s application development and IT operations teams. DevOps helps with the adoption of software development, automation and programmable infrastructure deployment and maintenance.

DevOps is designed to promote better communication and collaboration between teams within an organization. This term also refers to cultural changes that build trust and cohesion between system administrators and developers and bettr align technological tasks to business requirements. DevOps was created to help change the software delivery chain, job roles, services, IT tools and best practices.

It must be noted that DevOps is not a technology, rather it is a methodology that generally follows these common themes:

  • Continuous integration, delivery, and deployment tools while emphasising task automation.
  • Real-time monitoring and incident management systems, configuration management and collaboration platforms (products meant to support DevOps adoption).
  • Combining cloud computing, microservices and containers with DevOps methodologies.

DevOps specialists can work alongside software developments, IT service managements, project managements, enhancing the.

Are MSPs and DevOps at odds?

According to Markets and Markets, “the global managed services market is expected to grow at a compound annual growth rate (CAGR) of 7.9% till 2026. The growth of the managed service market is due to the lack of skilled IT professionals, rise in demand for efficient and secure IT systems during the COVID-19 pandemic, cost and risk reduction, and requirements for regulatory compliance and security.” Both the MSPs and DevOps markets may be growing, but not necessarily because organizations are using both at the same time.

Finding Common Ground

What if you want both MSPs and DevOps to work together? You are in luck; it’s possible. You can choose from a plethora of DevOps-friendly MSPs. If you are a company that is considering using both MSPs and DevOps all you have to do is find a MSP company that works within a DevOps culture.

By working with a DevOps-friendly MSP you can continue to outsource your IT operations to MSPs, while maintaining control over the company culture, process and tools used. This approach allows you to gain the flexibility, cost efficiency and productivity that a MSP provides, at the same time taking advantage of the speed and adaptability created through DevOps.

There are many MSPs that involve their client organization in its day-to-day operations. Finding the right MSP whose ideals are committed to communication transparency, sharing data, and collaboration for IT planning is easily accessible. It is the responsibility of the MSP to provide a DevOps-friendly managed IT service. The MSP’s client company has to be onboard with working hard for a DevOps company culture, which will require change. This approach is definitely one that any company will need to support during this time where MSPs and DevOps will continue to be essential practice within the IT industry.

A DevOps-friendly MSP will provide a DevOps engineer to oversee the software development and IT operations teams, ensuring the best practices and tools are properly implemented and used.

MSPs and DevOps can work Together

As organizations look for more modern solutions, many MSPs will start to offer DevOps services as a way to keep their existing customers and continue to grow their customer base. It should be easier to find DevOps-friendly MSPs in the near future.

Industry leaders are realizing that both MSP and DevOps need to work together for their continued success. It has become an industry wide demand to be able to outsource entire departments while benefiting from a DevOps approach. Technology will continue to advance, and both MSPS and DevOps are forecasted to grow and become even more beneficial for organizations that want to prioritize productivity, agility and efficiency.

How K2 Partnering Solutions can help you

For most companies, IT is the engine that drives the business, and today, they need more than just generalist IT support, they need specialist technical experts and functional solution consultants on their side. And they need it now. A managed service partner can help. Whether it’s software development, cloud migrations, customization, or network security. You can outsource to a team of experts who can take care of this for you with a custom solution, and work with your existing IT and DevOps infrastructure.

K2 is such a provider. Having been at the forefront of technology and talent for over 20 years, with world-class solutions at our fingertips, we help businesses to innovate and grow. With a worldwide network of locations, we have a global reach, but local expertise to deliver first-class technology solutions and unparalleled industry knowledge to our clients.

Contact us today to take advantage of our expert managed services teams.