Every month we recognise a K2 technology consultant who has received outstanding client feedback for their recent project.
This month the K2 Consultant of the Month is Alex Garcia a Salesforce Architect from California. Read our interview with Alex below.
Tell us a little bit about yourself?
I specialize in the Saleforce.com platform. My work involves helping companies get the most out of their CRM implementation and expand their own capabilities. I have been working as a consultant for 7 years, based in Berkeley, California.
Tell us a little about your most recent K2 project?
Adaptive Biotechnologies is an oncology startup focused on genetic innovation in diagnostics and research for certain types of cancers. They are a tech unicorn and have experienced rapid growth over the last two years while I was a consultant with them. With that growth came challenges in organizing the information and enabling new departments to carry out their work on the Salesforce platform. I had the privilege of working with an amazing leader and our small group was able to tackle enterprise grade challenges like bringing on new business units, preparing for scale, building custom modules and migrating everything to Lightning Experience.
From a technical perspective, working on their platform was a challenge because of the integrations to their own platform. We had to work collaboratively with internal tech teams and stakeholders to expand each other’s capabilities. In my tenure, Salesforce became an ever important business system. The agility which we could respond and change the platform was perfect for a start up still working on defining its core business models. We leveraged the full extent of the AppExchange and crossed our t’s and dotted our i’s in our security model so that we could be HIPPA compliant.
What do you enjoy most about your job?
The thing I enjoy most about my job is helping companies succeed and thrive with technology. I’m a firm believer that technology is like the nervous system of every enterprise, controlling the information of the company and enabling it to become better through learning. Making really cool custom software on the world’s strongest customer relationship platform is not a bad gig.
Which technical development do you think will have the biggest impact on your field or the wider world of IT over the next couple of years?
Artificial Intelligence (AI)I is going to change things, if we haven’t noticed it has already impacted our lives in many ways. The advances in machine learning and specialized hardware are making it easier for tech companies to innovate. From spell checkers to AI assistants, our world is becoming populated with smart machines. We will see an exponential increase in human to machine interactions. It is already happening with autonomous delivery robots like Kiwi in Berkeley. From a Salesforce ecosystem perspective, we will begin to see the interfaces where AI empowers workers to achieve more. Where agents connect to AI to deliver better services to the company’s customers. Whether it’s faster issue resolution or innovative service delivery, we are entering a new age of technology empowerment.
What advice would you give to someone who is starting out as a freelance IT consultant?
Diversification is a well known investment principle, if you’re going to invest in your career diversify your experience.
Alex Garcia, Managing Director based in San Francisco, USA.