IT is an industry that never sleeps – or rests, for that matter. Emerging technologies are all around us; shaping the way we do business, live our lives, even the way we interact with our friends and families. The IT sector constantly evolves throughout every industry and it pays to know what’s advancing on the horizon.
Below are four tech trends to watch out for:
– Augmented Reality (AR): With more power and higher quality visuals, AR is set to become increasingly sophisticated throughout the course of the year. Used particularly in entertainment and industry, Augmented Reality is an interactive experience that enhances the users real world experience by superimposing software-based, virtual elements such as text or objects. According to Forbes: “As VR and AR both continue to prove their worth at reducing risk and cost associated with training, it is likely we will see an increasingly rapid pace of adoption in industries involving work with expensive tools and equipment, or hazardous conditions, throughout 2019.”
– Artificial Intelligence (AI): Smart speakers, smartphones, and music and media streaming services just an example of Ai being used in everyday life. The humans vs. robots phenomenon has been around for some time, but with AI headline news for emerging technologies, we can expect to see AI Assistants infiltrate homes and workplaces with increasing rapidity. AI will pave the way for people to live and work more intelligently and efficiently across the globe and could create more jobs for machine developers and programmers
– Chatbots: Chatbots are increasingly being used by businesses to save money and time as well as to improve customer satisfaction. Comments about chatbots and IT-led customer service is the lack of human interaction, but this year is likely to see chatbots developing personalities – understanding the context of conversations, rather than offering a pre-defined, robotic response, and thereby building the bond between user and organisation. As the predicted driving force for businesses in the next year, rating buttons for AI chatbots will allow the quality of interactions to be closely monitored and improved upon. In all, chatbots are becoming both more intuitive and capable of advancing response time and satisfaction levels for customer service functions.
– Internet of Things (IoT): IoT is the notion that anything with an IP address (from a person with a heart monitor, to a car with built-in sensors) can be connected to the internet – and each other – to gather and exchange data. Whether it’s your smart heating being controlled from your smart phone, your smart fridge that lets you see the contents even away from home, or organisation’s ID cards recording how long you’re away from your desk, IoT is taking the tech world by storm. It’s great for companies wanting to learn about and improve their customer experience; for the healthcare industry in monitoring patients more closely, and for people wanting to control everything in their homes from the comfort of an armchair. IoT could also lead to an improvement in transportation, specifically traffic management and flow. Sensors can track patterns in traffic, automatically changing and optimizing traffic lights to reduce congestion and improve pedestrian safety.
One thing is certain, these technology trends and many others are set to shape our future, Gartner predicts that ‘we expect to see 20 billion internet-connected things by 2020’ are you ready to embrace the change?