Every month we recognise a K2 consultant who has received outstanding client feedback on their recent project. This month the K2 Consultant of the Month is Katina Dam, a Salesforce Senior Business Analyst based in the USA. Congratulations Katina! Read our interview with Katina below.
Can you tell us a little bit about yourself?
I’ve been doing Salesforce since 2008 and have been in various roles – from system administrator, analyst, to developing on the platform. I’ve been a consultant for roughly two years. I am based in the South Bay and would commute to Mountain View for my projects.
What was your most recent K2 project?
My most recent project was at Google. Google has a large amount of Salesforce instances and I was on one of them being the main point of contact for my team. Some of the projects I’ve implemented included inbound leads that came into the system that didn’t have a process set in place for SLA time. The main challenge here was working with three different systems and being able to tackle the issues that occur in each of them and understanding how they impact one another. I overcame them by working closely with each of the key stakeholders and having clear communications within the team.
What do you enjoy most about your job?
What I enjoy most about my job is meeting so many different types of people, that varies from professional roles to different ethnicities. It is amazing how many intelligent people you get to work closely with and can learn from.
Which technical development do you think will have the biggest impact on your field over the next few years?
Since I specialize in Salesforce, I think that over the next couple of years it will grow even bigger than it is now. I believe that understanding the tool and knowing how to leverage it will be a great impact to your career as there are now many companies out there using Salesforce.
What advice would you give to someone who is starting out as a freelance IT consultant?
My advice to give to a freelance IT consultant is that even though you have the technical skills to do your job, the most important one is communicating clearly with your client. You are there to help them solve a problem, automate a process, finding a solution for an issue, etc. and if you have great communication skills and being able to translate to them what you are doing so they can better understand your work – I think that is the key to being a successful consultant.
Katina Dam is a Salesforce Senior Business Analyst based in the USA