Outsourced Managed Services

Through our SoW or SLA-based managed solutions, we work closely with you to define project management structure, methodologies, deliverables and governance. Our managed solutions enable you to harness an agile workforce that is scalable and will help you successfully deliver your critical technology strategy.

As your business starts to grow and flourish, you’ll find that your technology needs are growing as well. Rather than spending time and money to invest in additional infrastructure and talent (which can be expensive), there is a better option. Key businesses, from SMB to Enterprise level, are turning to Managed Services Providers (MSPs), such as K2 Partnering Solutions. 

We’re here to provide you with an efficient way to stay up-to-date with technology, boost your existing IT staff, have access to a wide range of skills and competencies, and receive a high quality of service, for a set cost.  We offer a mutually beneficial partnership that will help your business grow to the next level.

What are Managed Services?

Simply put, managed services is the practice of outsourcing the responsibilities of certain daily operations of your specialized applications, processes, and functions to improve operations and manage expenses. In the software development and IT perspective, it’s as if you’ve gained the capabilities of an in-house IT department, staffed with a group of seasoned and expert professionals overnight. A managed service can:

  • Provide more capability to your company’s end users.
  • Empower your in-house IT teams to focus more on strategic IT programs.
  • Free your team to focus on your business’ core competencies.
  • Allow for flexibility and scalability in planning and development.

If you need to operate at peak efficiency, but don’t have the resources or time to hire, train, and manage a large on-site IT staff, managed services allows you to augment your existing workforce. A managed services provider will send you a dedicated team to take care of your network, servers, computers, development, cloud migration, and any other technology needs. 

How to Assess if you Have a Need for Managed Services

There could be several specific reasons for why you’d need to outsource and augment your IT staff. It could be as benign and positive as a sudden growth and an immediate need to ramp up projects, Or you have a one-off project that needs additional support, and you need a solution that you can contract for a set amount of time, manage the load, and then go back to status quo. 

On the other hand, it could also be that you had a drop in productivity and a decline in your current repository of knowledge, which has reduced the quality of your IT services. Perhaps you didn’t achieve what you wanted to accomplish last year due to a lack of service and support, had too much downtime and service outages, or you spent too much time and money on tweaking current processes and fixing mistakes. All of these are a drain on resources and can negatively impact your performance, your efficacy, and your value to the company’s bottom line.  Hence, a need to outsource. 

Today’s IT managers are under a tremendous amount of pressure to meet operational and performance goals, while managing the security needs of your company. While at the same time they’re tasked with keeping costs down as much as possible. These are optimal conditions for exploring managed services to help you deploy new services into your IT department and help you with your strategic future goals.

While the models of managed services have evolved over time, seasoned providers have perfectly developed teams with core competencies to help your business. These are perfect for companies that:

  • Have staff that may not be experienced with a new technology or able to manage new services or applications.
  • Don’t have sufficient staff numbers or time to formally deal with proper infrastructure maintenance, updates, and repairs.
  • Have an IT infrastructure that is heavily ingrained into the continual function of your company’s business processes, and any downtime or lag time will be disastrous.
  • Want to avoid the creeping costs of hourly contractors, and have one monthly flat fee for services that provide a high level of service quality.

Benefits of Partnering with MSP

Managed Service Providers provide both:

  • Realistic predictable services and competitive prices to rapidly deliver new applications and services to your company
  • Eases the mind for IT department and business owners by supplementing stability to your company

Delivering cost-efficient new business services to companies can be a strenuous task. However partnering with an MSP team will help your IT department be highly adaptable, and cost predictable for the entire year. No more worrying about costs or failing to predict how much money will be spent throughout the fiscal year. MSP does all that for you.

MSP is not meant to replace your existing staff, they are simply a beneficial tool that will work closely with your existing team. They will provide expert leadership and valuable resources to deliver high-performance IT strategies to achieve your business goals. By partnering with an MSP team, you can have peace of mind knowing they will help minimize risks associated with managing sensitive client data and classified competitive information.

They also offer: 

Greater cost control

Not every business will have the same expenses, this all depends on the services that will be provided. The usual expenses of facilitating your own IT department include training, equipment, internal teams, but partnering with an MSP drives down expenses by a monthly fixed rate. This helps your company accurately predict the budget and plan expenses for the entire fiscal year, without all the headaches. This also means that there’s no extraneous spending during your migration, or any surprise costs. 

By partnering with an MSP they have the ability to scale your company at any time in the partnership based on your specific needs and goals. Your specific needs and goals may include factors such as your financial budget and the CIO’s strategic vision. IT service interruptions, failed or lossy migrations, and outages can also be prevented with the help of MSP, i.e minimizing the risk of future losses. 

Enhanced risk management

All business owners know that there will always be a risk to any business decision or when dealing with large volumes of sensitive data. MSP can help reduce the risk by providing their own expert methods and their extensive access to modern infrastructure and software. As well, with any managed service that they offer, it’s something they’ve done countless times before, so they’re confident and dependable when it comes to services of this nature. With their best practices implemented, they will help minimize the risk involved with the service delivery. 

MSP manages risk by:

  • Their expert industry knowledge on security and compliance issues 
  • Being a guide to lead your company towards the best path to avoid risks 

High availability, efficiency & productivity

For most businesses, when partnering with an outsourced company, their biggest concern is that their managed team is readily available. MSPs understand it is amongst a top priority to be available at any moment the business needs them. This is critical for businesses to produce optimal performance. 

When using a managed service, clients gain optimal performance that decreases minimal downtime. Particular applications involve numerous technologies that must be fully operational, that will accomplish IT services that are highly expected. All data applications have to be accessible for internal end-users for the IT service to operate consistently. MSP provides high uptime with minimal service interruptions. 

Future-proofing IT services

Every IT department will encounter issues with funding, technical concerns, security threats, and operational functionality. Or, they’ll put their resources into the latest IT solutions, and then have to upgrade/evolve/adapt in the future, when the next evolution of cloud computing or data processing comes along. To minimize these issues, consider partnering with an MSP. MSP continuously train and update their staff, ensuring they become experts on new technologies and aware of future technical releases within the industry.  MSP has the industry knowledge and ability to highly predict the costs of services for an entire year. More predictability will help your business reduce operational risk and cut down service disruptions. 

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