Our client is seeking an experienced WMS IT & Application Support Specialist to work in Milan or Madrid under the following project conditions:

Milan:

Role Summary: We are looking also for an IT Business Analyst/Application Support Professional able to support a WMS application in Italy (Teseo).

Responsibilities:

Work with warehouse teams to understand their needs and turn them into clear system requirements.

Configure and support the WMS to reflect real business processes.

Troubleshoot system issues and follow up with internal teams or vendors until resolved.

Manage the full JIRA lifecycle: create, assign, and track tickets for incidents, changes, and enhancements.

Support system updates, upgrades, and new warehouse rollouts.

Coordinate testing activities (UAT) and train users when needed.

Keep documentation updated (e.g., process flows, system changes, ticket logs).

Ensure the WMS integrates smoothly with UPS related systems such as Global middleware, Symphony, SAGE or others.

Identify process improvement opportunities and suggest system enhancements.

Madrid:

Role Summary: We are looking for an IT Application Support Analyst able to support a WMS application in Madrid.

This person will be responsible for the maintenance of the WMS V10 system to support warehousing and distribution activities within the Healthcare sector.

Manages incident resolution and full ticket lifecycle through JIRA, ensuring timely and effective issue handling. 

Ensures compliance with operational standards and contributes to the continuous improvement of IT service delivery and system performance.

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