Support Senior

HighJump Consultant (Dev & Support)

Position Summary

We are seeking a Senior HighJump Consultant with a hybrid profile, mastering both the development lifecycle and the application support (L2/L3) of complex WMS environments. The ideal professional combines strong technical expertise in Microsoft SQL Server and the HighJump platform (version 1.7, Architect, and AdvLink) with a sharp mindset tailored to logistics business processes.

We look for someone with critical thinking skills, a root-cause-analysis (RCA) focus, and a strong service mindset to fully grasp end-user requirements and translate them into stable, high-performance system solutions.

Technical Requirements

HighJump Platform & Integration

Solid Experience: Working knowledge of HighJump version 1.7. And above.

Core Tools: Proficiency in HighJump Architect for development, customization, and application maintenance.

Integration: Practical experience with Advantage Link for data interfaces and communication mapping.

WMS Ecosystem: Familiarity with warehouse operational flows utilizing RDTs (RF scanners), Voice Pick, and HighJump on iPad.

Database & Infrastructure (Critical Differentiator)

Advanced Microsoft SQL Server: Strong capability to write complex queries, read/debug stored procedures, execute intensive troubleshooting, and apply performance tuning techniques (mastery of SQL is the key to figuring out complex HJ behaviors).

Cloud Environment: General understanding of HighJump architecture deployed on Azure Cloud.

Monitoring & Tooling: Experience with DataDog (or similar observability tools) and Azure DevOps (ADO) / Jira for ticket, incident, and backlog management.

Version Control: Hands-on experience using GitHub for repository management and code tracking.

Business Processes & Soft Skills

Logistics & Warehousing Knowledge: Deep end-to-end understanding of warehouse operations (Receiving, Putaway, Waving, Picking, Packing, and Shipping).

Problem-Solving Skills: Strong ability to dig beneath surface-level issues to perform effective Root Cause Analysis (RCA).

SAP Integration workflow: knowledge in integration flow with SAP.

Efficient Communication: Clear, logical, and to-the-point communication style with active listening skills to effectively align priorities with business stakeholders.

Cultural Fit: Demonstrates ownership, thrives in agile environments, and possesses a bold attitude toward driving continuous improvements.

Work Schedule & Engagement Details

Seniority: Mid-Level (Pleno).

Standard Working Hours: Monday to Friday, 9:00 AM to 6:00 PM EST (Eastern Standard Time).

Additional Availability: Essential flexibility for weekend shift coverage (Saturdays and Sundays) to support 24/7 operations, deployments, and peak maintenance windows.