Position Requirements

REQUIREMENTS

• Strong hands-on experience with ServiceNow Vulnerability Response (VR)

• Experience working with ServiceNow ITOM, particularly Discovery

• Solid understanding of ServiceNow platform architecture and security operations processes

• Experience troubleshooting, testing, and supporting ServiceNow solutions

• Preferred experience with Service Mapping but not mandatory

• ServiceNow CIS-Discovery and Service Mapping (CIS-DF) certification is an advantage

• Nice to have an additional ServiceNow SecOps certifications and implementation experience

RESPONSIBILITIES

• Configure and personalize ServiceNow Vulnerability Response (VR) solutions according to client requirements and best practices

• Support ITOM Discovery and related platform capabilities

• Participate in deployment, testing, and release activities across development and production environments

• Troubleshoot platform issues, perform root cause analysis, and coordinate with ServiceNow support teams when necessary

• Validate configurations and personalization to ensure compliance with ServiceNow standards and best practices

• Support FedRAMP-related operational and compliance requirements

• Collaborate with stakeholders to gather requirements and recommend platform solutions