ServiceNow Architect (CMDB, ITSM, ITOM)

English speaking

Position Requirements

Required Experience:

• Strong ServiceNow CMDB and CSDM expertise.

• Hands-on experience with IRE, CMDB Health, Discovery, and Service Graph Connectors.

• Experience conducting enterprise-scale CMDB assessments and remediation initiatives.

• Understanding of ServiceNow licensing, user roles, personas, and access models.

• Strong understanding of CI lifecycle, relationships, reconciliation, and data governance.

• Ability to translate technical findings into clear risks, recommendations, and implementation priorities.

Key Deliverables:

• CMDB Current-State Assessment

• Gap & Risk Analysis

• CMDB Health Findings

• CSDM Alignment Recommendations

• License Usage & Optimization Assessment

• Persona & Role Mapping

• Prioritized Remediation Backlog

• Target-State CMDB Roadmap

Selling Points

Key Responsibilities

• Perform an end-to-end CMDB assessment covering: CI classes and relationships, Data quality and CMDB Health, Identification and Reconciliation Engine (IRE), Data sources and integrations, Duplicate, stale, orphaned, and incorrectly classified CIs, CSDM alignment, Ownership and governance

• Assess Discovery, Service Graph Connectors, and other CMDB data sources.

• Review ServiceNow license usage and license management approach, identifying potential optimization opportunities and gaps.

• Perform persona and role mapping to understand how different user groups interact with CMDB-related capabilities and ensure appropriate access and responsibilities.

• Identify risks and gaps affecting downstream capabilities such as ITSM, ITOM, SecOps / USEM, HAM, and SAM.

• Define a prioritized CMDB remediation backlog and roadmap.

• Provide target-state architecture, governance, licensing, and operating model recommendations.