Position:  Salesforce Field Service QA 

No. of Roles: 1

Duration: 12 months

Location: Remote in India

Role overview:

We are seeking a detail-oriented Salesforce Field Service (SFS) QA Engineer to lead quality assurance and test execution across our Salesforce Field Service ecosystem.

In this role, you will be responsible for validating end-to-end field service workflows—spanning back-office Dispatcher Console operations, automated scheduling and optimization rules, Work Order management, inventory tracking, and the SFS Mobile App (both online and offline modes). The ideal candidate combines hands-on experience in Salesforce platform testing with deep functional knowledge of field service business processes.

Responsibilities

• Design, execute, and maintain comprehensive test plans and test scripts covering the complete Field Service life cycle (Work Order creation, Service Appointment scheduling, Dispatcher Console assignments, and Field Tech execution).
• Test mobile workflows on native iOS and Android devices, focusing heavily on offline mode functionality, data synchronization upon reconnecting, GPS tracking, and electronic signature capture.
• Validate complex Dispatcher Console operations, including drag-and-drop scheduling, Gantt chart accuracy, multi-territory dispatching, and automated optimization runs (In-Day & Global Optimization).
• Test and verify standard and custom objects, Work Types, Skill Requirements, Service Territory hierarchies, Operating Hours, and Inventory Management (Product Items, Stock Transfers, Required Products).
• Perform API and integration testing between Salesforce, enterprise ERP systems, and third-party logistics tools using tools like Postman.
• Identify, log, and track software defects in Jira/Azure DevOps, collaborating closely with Salesforce Developers, Business Analysts, and System Administrators to drive resolution.

Required skills:

• Atleast 8+ years of hands-on Quality Assurance experience, with at least 2+ years dedicated explicitly to Salesforce Field Service (SFS) / Field Service Lightning (FSL).
• Strong working knowledge of SFS core features: Scheduling Policies, Service Territories, Service Resources, Work Types, and Dispatcher Console.
• Proven track record testing native mobile applications across iOS/Android, with specific expertise in offline data caching and sync conflict handling.
• Solid understanding of Salesforce Lightning UI, flows, permission sets, validation rules, and standard enterprise security controls.
• Experience with test management tools (e.g., Jira, Xray, TestRail, or Azure DevOps).

Preferred skills:

• Salesforce Certifications: Salesforce Certified Field Service Consultant or Salesforce Certified Administrator.
• Experience automating mobile workflows using Appium, Espresso, or XCUITest.
• Experience with web automation frameworks like Playwright, Cypress, Provar, or Selenium.