Location

Remote Europe

Duration

6 months

Mission

Inside the Digital Technology Service, the “simulation” team is in charge of managing services related to the simulation activities. Your main role and responsibility will be to ensure the smooth running of the services we deliver and be committed to respect SLA with our customers.

Objectives and deliverables

• Global follow up and accountability for the simulations tools, like Ansys, @Risk, Arena, Aspen Engineering Suite, StarCCM, ExtendSim, JMP, Endnote, Origin, Minitab, Chemdraw, HPC cloud service, etc…
• Provide the functional expertise of the applications to our customers, and the advanced support like the interactions between server & Database, data management, etc…
• Study the implementation of some complex simulation software on an end-user computer (Analysis, Test, installation documentation);
• Launch and follow up the software deployment (Inventory, monitoring, CMDB update,…)
• Follow-up of the evolution of major simulation tools and pilot the massive rollout of new versions.
• Challenge end-user’s requests and assist the service desk to deliver the service in time.
• Manage incidents and level 2 and 3 support with the help of the Helix ticketing tool.
• Critical incident management and escalation
• Monitor the stability of application and follow-up of licenses consumption (license server analysis & deployment, troubleshooting with editors & internal teams)
• Participate in the different projects linked to the industrial, security/regulations; define the industrial – product governance, define and apply the security/compliance requirements

Experience needed

• 3 to 7 years experience in Simulation applications domaine