Company Information:

As market leader in enterprise application software, the company helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – and empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. Their applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Project overview  

One of the key challenges that our Japanese companies face is globalization, i.e., standardizing enterprise architecture globally. There are not so many Japanese companies that attempt to transform themselves to a global company and there are not so many opportunities of working on globalization, however in this SAP project for our major Japanese clients, as they are now shifting to a global company, you will be able to work on such globalization opportunity. If you fulfill your responsibility successfully and make this great transformation happen, you will get quite meaningful experience and bilingual coordination capabilities that majorities of the other Japanese clients show their interests for their globalization.   

Job Responsibility

Client Leadership: Cultivate and implement robust strategic engagement frameworks for major APAC customers, ensuring direct oversight and a concentrated focus on core service delivery. Nurture and sustain high-level collaborative relationships with client executive teams and ECS stakeholders at both regional and global levels to drive exceptional customer satisfaction.

End-to-end ownership for delivery of service: Assume & demonstrate full accountability as the principal orchestrator of the entire service delivery lifecycle. Foster a performance-driven and collaborative environment through active delivery engagement and effective internal stakeholder management—from contract execution through to ongoing support and proactive de-escalation of high-value accounts.

Profitability Management: Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals & collaborates with sales teams to drive revenue growth through effective cross-selling and up-selling initiatives

Contract Adherence: Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business & ensure all service engagements strictly comply with contractual obligations and governance frameworks.

Compliance & Risk Management: Proactively manage operational security risks by ensuring that maintenance activities are executed promptly and compliance reports are transparently communicated. Mitigate potential risks through timely escalation resolutions and systematic root cause analyses, thereby maintaining robust risk governance. Continuous Improvement and Communication: Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customer showcasing the value delivered. Maintain clear, structured communication with stakeholders through regular governance meetings and escalation protocols thereby ensuring transparent collaboration across internal ECS teams for effective service delivery. 

Required Qualifications Required (MUST):

• Over 3+ years of experience in delivering consulting and support projects, with a strong focus on customer engagement.
• Strong in project management and service delivery across any of the enterprise cloud, on premises, and Hyperscaler environments (with added advantage of SAP exposure). Education minimum bachelor’s degree
• Understanding of SAP’s cloud ERP business offerings (ex. Cloud ERP Private a.k.a RISE with SAP),
• Hands-on experience of SAP Basis and/or certified in at least one major Hyperscaler platform – technology infrastructure related certifications
• AWS Certified Cloud Practitioner/ Microsoft Azure Fundamentals / Google Cloud certified Associate Cloud Engineer
• Foundational understanding of the SAP or cloud operations, including the basic understanding of basic network setup, high availability and disaster recovery (HA/DR) setup, integrations, and related components etc.
• Native level presentation and communication skills in Japanese. ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers
• Business level in English,
• High competency in multi-tasking and ability to manage multiple engagements in parallel
• Pro-active, problem-solving, "can-do" attitude and “customer first” mindset.
• Strong engagement management, relationship building and de-escalation skills Preferred skills
• SAP Basis/HANA and/or any of the Hyperscaler (AWS, Azure, or GCP) certifications
• Minimum 2 years of customer facing experience.
• Certification in Project Management e.g. PMP, etc.
• Certification in standards and methodologies for SAP IT operations (e.g. SAP ITIL V4 Foundation or Expert Level, etc.)
• Fundamental knowledge or formal training in managing IT-enabled services within digital and highly automated environments, such as High-Velocity IT (HVIT).