Key Responsibilities:

•           Lead software implementations, system configurations, and deployments for new and existing customers, ensuring smooth, successful rollouts.

•           Collaborate directly with customers to understand their unique business and operation needs and deliver tailored observability solutions.

•           Provide hands-on support for POS technology integrations, ensuring full compatibility with Centerity's cloud-based monitoring platform.

•           Work cross-functionally with sales, product management, and engineering teams to deliver technical solutions and feedback.

•           Troubleshoot and resolve complex issues related to software, hardware, network, and cloud environments.

•           Develop and maintain documentation, training materials, and internal knowledge base content.

•           Utilizing AI tools

•           Stay current with industry trends and emerging technologies, especially in cloud computing, containerization, and virtualization.

Qualifications:

•           3+ years in a professional services or customer-facing technical role, preferably within edge industries such as retail or hospitality.

•           Strong expertise in POS technologies, including deployment, configuration, and troubleshooting.

•           Hands-on experience with cloud platforms such as AWS, OCI, GCP or similar.

•           Familiarity with containerization technologies (Docker, Kubernetes).

•           Solid understanding of virtualization and cloud infrastructure.

•           Excellent problem-solving skills and the ability to design custom solutions for complex systems.

•           Strong communication and interpersonal skills; ability to explain technical concepts to both technical and non-technical stakeholders.

•           Proven experience managing multiple projects and priorities while maintaining high customer satisfaction.

Preferred Qualifications:

•           Experience with containerized deployments on cloud environments (such as Amazon EKS) and on-prem platforms.

•           Familiarity with Helm, Terraform, or similar tools for managing cloud-native infrastructure.

•           Background working with monitoring and management solutions for hybrid IT/OT environments.

•           Experience with databases including InfluxDB, SQL, Elasticsearch, and others.

•           Experience using AI tools to support daily operational activities.

•           Hands-on experience with API-based integrations.

•           Scripting experience (PowerShell, Python, Bash, etc.) for automation and deployment tasks.

•           Relevant technical certifications (AWS, OCI, Docker, Kubernetes) are considered a strong advantage.