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Cybersecurity
A global cybersecurity company specializing in AI-driven threat detection needed to stabilize its Salesforce environment after a complex rollout. The organization partnered with K2 to deliver dedicated AMS support, improve user experience, and restore platform stability.
Following a complicated Salesforce deployment, the organization experienced a surge in user issues that internal teams could not effectively manage. Limited bandwidth and a lack of specialized AMS expertise created bottlenecks, slowed issue resolution, and impacted overall user experience. At the same time, broader transformation initiatives were still underway.
As a result, the client required a partner who could step in quickly, manage incoming ticket volumes, and restore confidence in the platform. The organization sought external support capable of delivering consistent, high-quality AMS services while integrating seamlessly with its global operating model.
K2 Partnering Solutions delivered an Application Management Services engagement focused on stabilizing Salesforce and supporting users across all markets. Our dedicated recruitment team assigned seven specialized Salesforce professionals to manage ticket intake, triage issues, and maintain service continuity for global operations.
The remote team worked as an extension of the client’s internal staff, providing flexibility, responsiveness, and deep Salesforce expertise. The current scope focuses on AMS support, with the potential to expand into more complex Salesforce issue resolution as needs evolve.
Enhanced user experience: Faster issue handling and consistent AMS coverage improved daily usability and reduced friction for Salesforce users worldwide.
Increased stability: A structured AMS model helped contain post-implementation challenges and supported smoother platform operations.
Scalable partnership: With KPIs in place and long-term success metrics still being refined, the organization now has a dependable partner ready to support future Salesforce needs.
Trusted collaboration: The client selected K2 for its proven record in supplying skilled resources, flexibility during extended contract negotiations, and ability to integrate effectively with internal teams. This engagement marks the start of a strong new partnership.
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