K2 University has helped many budding Salesforce consultants and future IT specialists excel in their careers.

This blog series focuses on the stories behind some of K2 University’s Salesforce Trailblazers, highlighting a bit about their background; what they were doing before taking the course, their thoughts about how the course went and their future career plans.

This month we spoke to Leslie Kennedy, a Salesforce Certified Administrator and Sales Manager located in Boston, USA. Leslie signed up for our online Salesforce ADM201 course.

Find out a bit more about Leslie’s story:

 

 

What is your professional background?

I have many years experience in Customer Service/Sales Management, managing a variety of teams with upwards of 60 reports 24/7, to four Inside Sales team members.  

In those roles, I was very focused on process even before we had CRM tools to build it! I have been involved in several implementations as an SME, user, and manager and have worked across several industries including; Technology, educational publishing, environment, and pharmaceuticals.

 

 

Why did you decide to take a Salesforce course with K2 University?

I met our local K2 representative at the Boston Salesforce World Tour and liked her right away. Even though I wasn’t looking to change positions, I did want to gain my Salesforce Administrator certification. She was very persistent, although in a proactive way – constantly keeping in touch and overtime seemed to sense when I was ready.

Before taking the course though I did have some hesitations. Having taken a course through SFDC a couple of years earlier which turned out to not be great preparation for the exam, so I was sceptical.  My K2 representative convinced me it would be a great class that would absolutely prepare me with everything I would need to know, and she was right! The course was just what I needed to keep me motivated and within two weeks of the course, I passed!  

The other factor I appreciated was knowing the instructor was compensated for everyone who passes….so I sort of wanted to pass for him too, not just me.  Clearly, it’s a motivational factor for them, which I think is great.

 

 

Which K2 University course(s) did you take and how did it go?  

I took the Salesforce ADM201. Although I was a bit concerned to start with when I learned the instructor would be based in another country. I wondered if I would have issues with his accent while trying to keep up and learn some complex concepts but after the first thirty minutes or so, I felt much more confident because he was doing a wonderful job.  

We had one class with where the connection was a problem but he did a great job of compensating and it all worked out in the end.

 

 

How has taking the course changed your career with Salesforce?  

Personally, having achieved a goal I’d wanted to do for several years gave me a new confidence. I am still in my current role, but looking for a new challenge.

I can see that having the certification increases your credibility and employability so I hope to use it to find a new role where I can start using my knowledge to shape processes and make a difference for the types of teams I’ve managed for so many years.

 

What’s next for you in your career?

My new challenge will hopefully be as a Business Analyst; driving change and reshaping how teams function. So, a bit less on the day-to-day managing of those teams.

I do think I will be very successful in this type of role and can do more than when I was a Sales Manager.

 

 

Leslie Kennedy, Salesforce Certified Administrator and Sales Manager from Boston, USA.

 

 

 

 

Visit the K2 University page for more information on upcoming courses and exclusive discounts available for the K2 consultant community. Consultant looking for your next project? Find your next IT role with us today.

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