Each month we recognise a K2 consultant who has received outstanding client feedback on their recent project.
This month the K2 Consultant of the Month is Kathy Horton, a Manager in Salesforce.com Projects & Administration. Read our interview with Kathy below.
Tell us a bit about yourself, e.g. Which technologies do you specialise in? How long you have been working as a consultant? Where you are based?
I specialize in the Force.com platform, building internal applications across sales, marketing and service. I have been an independent consultant for 2 and a half years and have worked within the Salesforce.com ecosystem since 2005.
Tell us more about your most recent K2 project. What was being implemented, what were the technical challenges, how were they overcome etc.?
My most recent project is a global organization with localized needs. Some challenges include having one customized application that is translated into any local language. Salesforce.com provides tools to manage the translations, but we have had to design and build custom solutions to accommodate dynamic translations for things like email templates that are meant to be a global asset, but locally triggered. We’ve made strong advocates within the client to assist in the translations that need to happen within the application, but also to facilitate discovery sessions.
What do you enjoy most about your job?
I love the challenges that come up between a functional requirement and finding a solution for a technical design. It’s like doing a home remodel project, but in the cloud. Every client (every home) is different.
Which technical development do you think will have the biggest impact on your field or the wider world of IT over the next couple of years?
I truly do think that artificial intelligence will change how businesses think. It seems to be a nice buzz word and an easier concept to drive companies to want to think more like data-driven organizations and I see clients thinking differently because the concept has been introduced.
What advice would you give to someone who is starting out as a freelance IT consultant?
Be someone that people enjoy working with. Bring your experience, your recommendations and your integrity, but don’t forget your humor and humanity. It goes a long way and helps to establish credibility early.
Kathy Horton, Manager in Salesforce.com Projects & Administration